PRIVACY POLICY

Who We Are
What Personal Data We Collect
How We Use Your Personal Data
Lawful Bases for Processing
How We Share Your Data
How Long We Keep Your Data

Your Rights Under UK GDPR
Cookies & Tracking Technologies
Security
Children's Privacy
Changes to This Privacy Policy
Contact

Privacy Policy – Orchard House Holiday

Last updated: 6 December 2025

Orchard House Holiday ('we', 'our', 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website www.orchardhouseholiday.co.uk or stay at our accommodation.

If you have any questions about this policy, please contact us at hello@orchardhouseholiday.co.uk.

Who We Are

Data Controller: Jason Vermeulen
Orchard House Holiday
Email: hello@orchardhouseholiday.co.uk
Phone: 077 2094 6903
Website: www.orchardhouseholiday.co.uk

As the Data Controller, we are responsible for ensuring that your personal data is handled in accordance with UK GDPR and the Data Protection Act 2018.

How We Use Your Personal Data

Your data is used for the following purposes:

To manage your booking and communicate with you before, during, and after your stay
To process payments
To respond to enquiries and provide customer support
To comply with legal obligations (e.g., record-keeping)
To improve our website (analytics and performance data)
To send booking-related emails (confirmation, reminders, check-in instructions)
To send optional marketing emails, only if you have opted-in

We will never sell or share your personal data with third parties for marketing purposes.

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract: Processing necessary to complete and manage your booking
Consent: For optional marketing communications and cookies
Legitimate interests: Website analytics, improving user experience

Legal obligation: Financial and tax record-keeping, law enforcement requests

How We Share Your Data

We may share your information with:

Service Providers
Such as:

Payment processors
Booking platform providers
Website hosting and analytics providers

These third parties only process your data under our instruction and in accordance with UK GDPR.

Legal Requirements
We may disclose information if required to do so by law, regulation, or court order.
We do not sell your data.
We do not transfer your personal data outside the UK unless adequate protections are in place.

How Long We Keep Your Data

We only retain your personal data for as long as is necessary for the purposes for which it was collected:

Booking and accounting records: 6 years (legal obligation)
Email enquiries: up to 12 months
Marketing data (with your consent): until you unsubscribe
Website cookies: see Section 8

After these periods, data is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing (especially for marketing)
Request data portability
Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, email hello@orchardhouseholiday.co.uk.
If you are unhappy with how your data is handled, you can complain to the UK regulator: Information Commissioner’s Office (ICO) – www.ico.org.uk

Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience and analyse website performance.

We use the following types of cookies:

Strictly necessary cookies: Required for the website to function
Performance/analytics cookies: Help us understand website usage
Functionality cookies: Remember site preferences
Marketing cookies: Only used with your consent

Upon your first visit, you will be asked whether you wish to accept or reject non-essential cookies. You can change your cookie settings at any time through your browser.

Security

We take appropriate technical and organisational measures to protect your data, including:

Secure servers
SSL encryption
Restricted access controls
Regular security updates

While we do our best to protect your information, no online transmission is 100% secure.

Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data relating to minors.

Changes to This Privacy Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated 'Last updated' date.

Contact

If you have any questions about this Cookie Policy, contact:

Orchard House Holiday
hello@orchardhouseholiday.co.uk | 077 2094 6903 | orchardhouseholiday.co.uk